Privacy Policy

1. Who We Are

Mirel Marketing is a marketing and growth consultancy serving businesses, including medical aesthetics and med spa brands.

For the purposes of applicable data protection law, the organisation responsible for determining how your personal information is used is referred to as the “data controller”.

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:

delora@mirelmarketing.com

2. Information We May Collect

Depending on how you interact with Mirel Marketing, we may collect information including:

• Your name.
• Your email address.
• Your telephone number, where provided.
• Your company or clinic name.
• Your job title or professional role.
• Information you provide when submitting an enquiry, requesting information or booking a consultation.
• Communications exchanged between you and Mirel Marketing.
• Information relating to your business, marketing objectives or service requirements where you choose to provide it.
• Technical information such as browser type, device information, IP address and website usage information where collected through website technologies.

We ask that you do not provide medical records, patient information or other sensitive personal information through general website contact forms or email unless specifically requested and an appropriate arrangement has been established.

3. How We Collect Information

We may collect personal information directly from you when you:

• Contact us by email.
• Complete a website form.
• Book or request a consultation.
• Download or request a resource.
• Subscribe to communications where available.
• Enter into discussions about our services.
• Become a client of Mirel Marketing.

Certain technical information may also be collected automatically when you use the website through cookies, server logs or similar technologies, depending on the technologies enabled on the website.

4. How We Use Your Information

We may use personal information for purposes including:

• Responding to enquiries and consultation requests.
• Communicating with prospective and existing clients.
• Providing requested services.
• Preparing proposals, strategies or service recommendations.
• Managing client relationships.
• Operating, maintaining and improving our website.
• Understanding how visitors interact with our website.
• Protecting our website, business and users from misuse or security threats.
• Maintaining appropriate business, accounting and administrative records.
• Complying with applicable legal and regulatory requirements.

5. Our Lawful Bases for Processing

Where UK data protection law applies, we process personal information only where we have an appropriate lawful basis.

Depending on the circumstances, this may include:

Consent

Where you have given us permission to use your information for a particular purpose.

Contract

Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

Legitimate Interests

Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include responding to business enquiries, managing client relationships, improving our services and protecting our business.

Legal Obligation

Where we need to process information to comply with a legal or regulatory obligation.

6. Marketing Communications

Where permitted by applicable law, we may communicate with business contacts about Mirel Marketing services, resources or information that we believe may be relevant to their professional interests.

Where consent is required, we will seek that consent before sending marketing communications.

You can ask us to stop sending marketing communications at any time by using any unsubscribe option provided or by contacting us at delora@mirelmarketing.com .

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website performance or provide certain features.

Some cookies are necessary for a website to function. Other cookies, such as certain analytics or advertising technologies, may require your consent depending on applicable law.

Where required, non-essential cookies will only be used after the appropriate consent has been obtained.

8. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary for operating our business or delivering our services.

These may include:

• Website hosting and technical service providers.
• Email and communication providers.
• Scheduling and appointment-booking providers.
• Cloud storage and business software providers.
• Analytics providers where enabled.
• Professional advisers such as accountants or legal advisers.
• Government bodies, regulators or law-enforcement authorities where disclosure is legally required.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate protections are in place.

9. International Data Transfers

Some of the service providers used by Mirel Marketing may process or store information outside the country in which you are located.

Where applicable data protection law requires safeguards for an international transfer of personal information, we will take appropriate steps to ensure that such safeguards are used.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business records, resolving disputes and complying with legal, accounting or regulatory obligations.

Retention periods may therefore vary according to the nature of the information and our relationship with you.

11. How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet transmission or electronic storage system can guarantee absolute security.

12. Your Privacy Rights

Depending on where you live and the law that applies, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain processing.
• Request data portability where applicable.
• Withdraw consent at any time where processing is based on consent.

These rights are not absolute and may depend on the circumstances and lawful basis under which your information is processed.

To exercise a privacy right, contact delora@mirelmarketing.com .

13. Right to Object

Where we process your personal information on the basis of legitimate interests, you may have the right to object to that processing.

You also have the right to object to the use of your personal information for direct marketing purposes.

To object, contact us at delora@mirelmarketing.com .

14. Complaints

If you have concerns about how Mirel Marketing handles your personal information, please contact us first so that we can try to resolve the matter.

Where UK data protection law applies, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Mirel Marketing is not responsible for the privacy practices of those third parties. We recommend reviewing the privacy information provided by any third-party website or service before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

The date at the top of this page indicates when this Privacy Policy was most recently updated.